Refund and Return Policy

Class Refund Policy

Due to the high level of participation required for these classes, enrollment is capped at four students per session/series. If you cannot attend, please notify us as soon as possible so that we can offer the spot to someone on the wait list.

• To qualify for a full refund, cancellations must be made at least 7 days prior to the first class.
  • Cancellations made within the 6 day window before the start date of a class will receive a 50% account credit that can be used for future classes, workshops, or products.
  • No refunds will be made after the class start date.
• We understand busy schedules, work, travel, and vacation can make multi-week classes difficult. However, we are not able to offer partial registrations  refunds for missed classes at this time. If you have to miss a class you can catch-up during the next class. Make up sessions are no longer offered, but you can arrange one open studio session per series. Open studio allows you to use the studio for 3 hours with no instruction. You will be provided some basic guidance in using the space.
• If a class is cancelled or rescheduled by the studio, you will be offered a slot in the rescheduled class or a refund. 

Product Refund Policy

We hope you love the pieces you choose, however, if you change your mind, please reach out to us for a return authorization within 14 days of receipt.

• For a full refund of returned items, minus shipping cost, pieces must be returned and arrive to me in the same condition they were sent.
  • Return shipping will be your responsibility.
  • In-person returns to our studio are accepted, and can be scheduled when reaching out for a return authorization.
• Returns without a return authorization will not be accepted. Items that were shipped back without a return authorization are considered forfeited and will not be returned to you.
• Defective or damaged items, can be exchanged or refunded within 90 days. After 90 days, you may receive a discount or credit for up to 50% of the value of the original item for a replacement item.
• Discounted items and “seconds” are final sale and cannot be exchanged.

Service Refund Policy

Due to the nature of our services, refunds are not offered for any services except kiln tickets. A kiln ticket is only refunded, minus a processing fee, if you miss the dropoff deadline listed for each month. Tickets can be rolled over, if needed up to three months in lieu of a refund. Please note repeated no-shows for dropoff may result in future refusals to fire your work.